FAQ: AADSTS50105 – Access Blocked Error

Q1: What does "AADSTS50105" mean?

• This error occurs when your account is not assigned access to an app. Example:
  "AADSTS50105: The signed-in user is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator." 

Q2: How do I fix this?

• Contact your Administrator: Ask them to grant you access by either adding you to a group with access or assigning you directly to the application.

Q3: What should the Administrator do?

1. Log into the Admin Portal: The administrator should log into the Azure Active Directory (AAD) or the appropriate Identity Management platform.

2. Navigate to Enterprise Applications: Go to the Enterprise Applications section and find the application.

3. Assign Users or Groups: The administrator needs to assign users or groups that should have access. This can be done by:

   • Adding the user directly to the application.

   • Or adding the user to a group that has been granted access to the application.

4. Save Changes and Verify: Once access is assigned, the user should be able to sign in.

Q4: What if the issue persists?

• Clear Cache: Try clearing your browser cache or use a different browser.

• Verify Access: Ensure the correct permissions are set, or contact IT support if unresolved.