FAQ: 'Given Name' Not Used as Display Name in Chemwatch

Q1: Why is the 'Given Name' returned from Entra not being used as the Display Name in Chemwatch?

• Answer: The 'Given Name' might not be used as the Display Name in Chemwatch because additional claims, such as 'surname' or 'email', are being passed along, which could override the intended 'Given Name' in the Chemwatch system.

Q2: How can I fix this and ensure the 'Given Name' is used as the Display Name in Chemwatch?

• Answer: Follow these steps:

  1. Access the Entra Admin Portal:

     • Log in to the Microsoft Entra Admin Center.

  2. Navigate to the User Attributes Configuration:

     • Go to Enterprise Applications > "Chemwatch SSO application" > User Attributes or User Claims (depending on your Entra version).

  3. Locate the Claims Setup:

     • Find the section where user claims are configured for the Chemwatch application.

  4. Identify and Remove Unnecessary Claims:

     • Review the claims being passed to Chemwatch.

     • Remove all claims except for 'givenname' (e.g., 'surname', 'email') in the additional claims section.

  5. Ensure 'Given Name' is Configured Properly:

     • Verify that 'givenname' is configured correctly to be passed as a claim to Chemwatch. This ensures it will be recognized and used as the user’s name.

  6. Save Changes:

     • After removing the unnecessary claims and confirming 'givenname' is included, save the changes.

  7. Test the Configuration:

     • Verify that the 'givenname' is now correctly displayed as the user’s name in Chemwatch.